Sustainability in after-sales service at Sesotec
Responsibility over the entire product life cycle through optimum support throughout the entire life cycle of the products while keeping the ecological footprint of service activities as low as possible.
Sustainability is a key issue in all areas of the economy today, especially in industry, where durable capital goods and machines are often in use for decades. Sesotec is working intensively on the question of how customers can not only be guaranteed reliable operation in the area of after-sales and service, but also how this can be done in the most resource-efficient way possible. The aim is to provide optimum support throughout the entire life cycle of the products while keeping the ecological footprint of service activities as low as possible.
Ten years of spare parts availability
An important element of the service philosophy is the long-term availability of spare parts. Sesotec guarantees its customers that spare parts will be available for all standard devices for at least ten years. This ensures that the devices and systems can continue to operate efficiently and reliably even after many years. For Sesotec, the decision to stock spare parts for so long is more than just a service promise: it is an expression of the responsibility to offer products and solutions that can be used over long periods of time and thus minimize the consumption of resources.
By providing spare parts, Sesotec helps to ensure that machines that have been in use for many years can be serviced or repaired quickly and cost-effectively if necessary. This not only ensures that the equipment functions reliably, but also avoids the need to purchase new equipment prematurely. This makes a decisive contribution to conserving resources and minimizing the environmental impact of disposal, for example.
Repair instead of replacement
Devices in use as long as economically viable. Sustainability and cost-effectiveness go hand in hand at Sesotec. As long as it makes economic sense, equipment is repaired rather than replaced. A team of experienced technicians carefully inspects each machine and decides whether a repair is possible and profitable. In many cases, professional repairs can significantly extend the life cycle of the appliances, which prevents appliances that are still in working order from being decommissioned. A good example of the success of this philosophy are the numerous appliances that have been in use by customers for over 25 years. These appliances continue to reliably fulfill their purpose and prove the durability and quality of Sesotec products. Offering repairs for as long as possible promotes the conscious use of resources and sets an example against today’s throwaway mentality.
Comprehensive retrofit program
Sesotec also offers a comprehensive retrofit program. This involves upgrading existing machines with modern components and technologies in order to optimize their performance and efficiency. A retrofit allows older equipment to be brought up to the latest technological standards without the need for a complete new purchase. This option is particularly valuable for aligning existing systems with current industry requirements, whether in terms of production output, energy efficiency or legal requirements. A retrofit also significantly extends the service life of the machines and ensures that customers can make the most of their investment. This makes them fit for the future, improves competitiveness and at the same time helps to conserve resources by reducing the need for new systems. With this sustainable solution, Sesotec is underlining its commitment to creating long-term added value for its customers.
Refurbished electronics and components
The reconditioning and reuse of electronic components is a central component of a sustainable after-sales service. All Sesotec electronics are overhauled as required and returned to service as refurbished parts. This approach not only reduces the need for new components, but also saves resources required for the manufacture of electronic components.
Remanufactured electronics offer the same function and quality as new parts, but are significantly more resource-efficient. These components are used when advance replacements or repairs are carried out and offer customers an economically and ecologically sensible alternative to completely new parts. Refurbished parts are particularly appreciated as they minimize downtime and protect the environment at the same time.
Reconditioning of X-ray detectors, PCs and touch panels
In addition to electronics, Sesotec also focuses on sustainability for other components. X-ray detectors as well as PCs and touch panels are reconditioned and used as refurbished spare parts. This strategy extends to a large number of our devices and ensures that the machines remain efficient and durable.
X-ray detectors in particular require a high level of technical expertise for refurbishment. The Sesotec after-sales team ensures that every part is thoroughly tested and matched to strict quality standards. This guarantees that refurbished components offer the same performance as new parts while significantly reducing resource consumption and environmental impact.
Durable equipment and future-ready service philosophy
At Sesotec, sustainability in after-sales service goes far beyond purely technical maintenance. The commitment to sustainable solutions begins in the product development phase (“service-friendly” design) and continues throughout the entire life cycle. Sesotec is convinced that durability and reliability are the best means of conserving resources and protecting the environment. The service philosophy reflects this conviction.
The ability to keep devices in use for many years or even decades is not just a question of quality, but also of the right service concept. By offering sustainable after-sales solutions, Sesotec aims to help customers optimize the use of their appliances and thus contribute to the conservation of natural resources.
Conclusion: Sustainability as a core component
Sustainability in after-sales and service is more than just a trend for Sesotec - it is part of the company philosophy and a central component of customer care. By guaranteeing the availability of spare parts for 10 years and consistently repairing and reconditioning electronics and components, Sesotec actively contributes to reducing the consumption of resources.
For Sesotec, efficient service is the key to maximizing the service life of devices and systems and thus making a significant contribution to environmental protection. With its comprehensive service philosophy, Sesotec helps customers to make optimum use of their appliances over many years while at the same time conserving resources. Because at Sesotec, sustainability is not an additional service, but a promise for the future.
